Become an Outcoder as a Sr. Sales Order Administrator
As a Sr. Sales Order Administrator, you'll be responsible for order processing, invoicing, and customer support. You will have a strong understanding of Revvity Signals commercial product offerings, and support sales with quoting and booking requests to ensure the customer experience from pre‐sales to post‐sales is exceptional. You will have strong data entry skills, ability to works in a fast-paced environment and build a close working relationship with Operations resources required to get things done.
What you’ll need to be successful:
- 3-5 years of order entry experience
- Experience with Order processing, financial operations, and accounting functions within NetSuite.
- Ability to support time sensitive technical projects.
- Ability to provide recommendations and enhancement suggestions for our Order Processing processes based off business needs.
- Ability to create and maintain work instruction documents.
- Ability to communicate and collaborate cross functionally with various stakeholders within the organization.
- Intermediate knowledge and use of NetSuite, Microsoft Teams, Microsoft Office Product
Key Responsibilities:
- Receive and review incoming customer Purchase Orders and prepare them for accurate order processing working with sales account manager to resolve any inaccuracies.
- Prompt and accurate entry and acknowledgement of customer orders in the ERP system (NetSuite) within 48 hours of receipt.
- Ability to translate customer order details into desired customer software entitlement experience.
- Identify and implement improvements in current workflows and processes that can help improve order processing efficiency.
- Create and maintain order processing work instructions with constant focus on identifying opportunities to drive process improvements that positively impact the customer's experience.
- Ensure customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
- Supports data integrity in Salesforce\and NetSuite
- Cross train with team and other departments to provide backup support for these functions on an as needed basis.
- Advanced computer skills, including a proficiency in MS Office, Salesforce, NetSuite or similar platforms strongly preferred, as is previous sales order processing experience using an ERP system
- You will partner closely with departments across the organization to understand their business requirements and use cases to define solutions to be implemented on NetSuite.
- Troubleshoot issues within our ERP and work collaboratively to prepare our system for product launches, CRM usage, financial tracking, and workflows.
About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.
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