Become an Outcoder as a Junior Tech Support Specialist
As a Jr. Tech Support Specialist at EX² Outcoding, you will be on the front lines of providing technical assistance and support to our stakeholders. This role requires the technical proficiency to either resolve issues directly or escalate them to the appropriate team for resolution, ensuring a timely and satisfactory conclusion to all inquiries. You will be instrumental in maintaining backend applications, contributing significantly to the seamless operation of our services. Your role will directly impact our ability to deliver high-quality support, enhancing client satisfaction and maintaining long-term relationships. You'll be part of a dynamic team within the Customer Success department, working closely with both internal and external stakeholders to troubleshoot, diagnose, and resolve technical issues.
What you’ll need to be successful:
- Technical Skills:
- Experience in handling support tickets in accordance with Service Level Agreements (SLAs).
- Proficiency in maintaining and troubleshooting backend applications.
- Ability to analyze, manage, and diagnose tasks through log reading via AWS.
- Knowledge of Microsoft Office, Zendesk, and basic understanding of JavaScript and AWS for technical troubleshooting and data management.
- Soft Skills:
- Excellent customer service skills, especially in providing technical support to internal or external users.
- Effective communication skills, with the ability to maintain cordial relations with clients through honest and interactive communication.
- Teamwork skills, capable of collaborating effectively within the team and across departments.
- Adaptability to changes, commitment to quality work, and the ability to work under pressure.
This will be considered a plus:
- Bilingual proficiency in Spanish and English, with advanced skills in English.
- Prior experience or familiarity with electronic disposal processes, lab logistics, and material/chemical handling.
- A proactive approach to documenting support processes, enhancing productivity, and contributing to continuous improvement initiatives.
About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.
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